Online help and Complaint handling is a critical part of any Information system. A complaint management system provides a closed-loop mechanism that allows you to implement effective, timely resolutions to network or services issues. Through powerful reporting and trending capabilities, Complaint Management system provides fast, accurate information to help management make meaningful and effective decisions. Built-in, configurable reporting capabilities enable management to drill-down into issues and offer valuable insight into the top recurring complaints and time required to resolve issues.
An online help and complaint system has following features
Windows or Web based
Intuitive and Easy to Use
Highly Configurable
Customizable Workflow
Definable Access Privileges
Scalable from 1 to 1000's of Users
Rapid Installation and Setup
Reminder, Past Due and Escalation Notices
Minimal IS Support Required
Comprehensive Complaint Handling
Corrective Actions Tracking
Extensive Date Management
Attachment of Files
Email Integration
User Defined Queries
Query Export to Excel
Improve Complaint Receiving & Recording
Shorten Complaint Time-to-Resolution.
