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Overview:
In today’s high-involvement, high-participation work environment, the roles of many employees, supervisors, and managers are changing. Many of the people who used to make the decisions or “direct” the work are now being asked to change their role to one of team facilitator.
These new team champions must develop a variety of special skills and knowledge to ensure successful implementation of employee involvement efforts. This comprehensive workshop covers the seven major roles that today’s facilitators must master if they are to be successful. These skills include: team development expert, team process expert, problem solving expert, diagnostician/auditor, and consensus builder, conflict resolver, and skills coach/presenter.
Course Objectives:
- Learn how to plan, develop, manage, and monitor the success of a variety of teams in an organization.
- Develop skills for observing a team in action and then suggesting ways to improve their processes in order to reach their set goals.
- Practice giving feedback and using interpersonal skills and techniques to deal with problem team members.
- Learn how to help a team identify, prioritize, and solve job related problems.
- Gain the skills necessary to diagnose team functioning and prescribe a course of action to get teams "back on track."
- Learn how to demonstrate and teach methods of building commitment to a course of action.
- Recognize the different types of team conflict, develop mediation skills, and develop a "win-win" approach to conflict.
- Develop and practice the communication skills, interpersonal skills, and interactive techniques that allow them to be an effective coach and facilitator.
Course Outline:
The following outline highlights some of the course’s key learning points around which the course will rally.
- Overview of Teams and the Role of Facilitators
- How to Manage the Development of Ad Hoc Teams
- How to Manage the Development of Natural Teams
- Team Dynamics, Team Processes, and Team Meeting Skills
- Team Problem Solving Skills
- Diagnosing Team Problems
- Coaching Team Leaders and Team Members
- Solving Team Conflicts
- How Facilitators Will Help Teams
Value-add services
- Training Needs Analysis prior to design and delivery to establish exact requirements for maximum programme value.
- Pre-programme interviews so that our trainers have an understanding of your business needs prior to the programme, leading to heightened results for the individual as well as the company.
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