Delhi Consultancy

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Business Etiquette Training

Etiquette and refined manners distinguish us from other living organisms. In a way, it justifies that we are indeed superior to other things on Earth. Although, we can get caught up with the stress of our day-to-day work that it's somehow easy to disregard common courtesy. This could lead to conflicts and other problems that may affect not only our work but also our personal lives. Etiquette is essential since it encourages civility, relationship-building and customer service. How we behave is what makes a long-lasting impression. It is all about presenting yourself with the kind of sophistication that shows that you can be taken seriously.

Though it is not entirely up to this, but it is believed that good manners have a significant contribution to success.

Business etiquette is essential when you want to be successful in your business ventures. It is made up of generally customary codes of conduct based on custom or norms. Business etiquette act as a social guideline to know the manners considered fitting to be used in professional situations. Yet, etiquette in other cultures & societies may differ. We always have to prepare and learned what are considered as acceptable customs and unacceptable behavior depending on the people you are dealing with.

It is not implied that we strictly have to follow all the etiquette rules. We also have to consider that we shouldn’t change who we really are for others. We all have to compromise and accommodate our differences. The important thing is that if you are able to make the people you are with feel at ease and respected, it is likely that you could go a long way.

Our training course encompasses all the fields of business etiquette (dining, communication, telephone, conferences, tipping, travel, email, attire, etc.). We can also specifically designed training programs for groups depending on their needs.

Program Objectives
At the end of this training, participants should be able to:

  • Explain the different basic behavioral styles and how to adjust to each.
  • Dress appropriately for office activities
  • Establish working business communication skills.
  • Successfully handling business deals, meetings, etc.
  • Design and establish a strategy to develop professionalism

Course Outline
  • Different Communication Styles- learn to identify behavioral styles of oneself to improve better communication among colleagues and clients
  • How to Say and Do the "Right" Things - opportunity to improve on business communication skills
  • Etiquette on the Move and International etiquette-study common and not-so-common business situations and explains what to do; handling difficult situations with style, grace, and professionalism
  • Power Dressing: Looking Your Best– learn the impact of visual impression to verbal and listening skills as well as how it influences the way people perceive us in totality
  • Etiquette and your path to a brighter future


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